Shipping policy
Shipping Policy
Order Processing
Orders are processed within 1–3 business days (excluding weekends and holidays). You'll receive an email with your tracking number as soon as your order ships.
Delivery Times
Once shipped, delivery usually takes 7–15 business days, depending on your location. Every order includes tracking.
Shipping Costs
- FREE shipping on orders over $50
- $5.95 flat rate on orders under $50
Delays
Delivery times are estimates. Occasionally, carrier or customs delays can add a few extra days. If your order hasn't arrived within 20 business days, contact us and we'll make it right.
Returns & Refunds
Every order is covered by our 100-Day Money-Back Guarantee and Wake-Up Guarantee. See our Refund Policy for details.
Questions?
Email us at info@vonterlo.com — we reply within 2 business days.